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Home » Products » Resource Management Systems » Maintenance and Services Management
Maintenance and Services Management
Description

Maintenance and Services Management application provides a simple way to store and retrieve all information related to contracts and follow ups of services submitted to agents (customers) for easy follow up by persons (employees) who deal with these agents. Including setup of items and services, categories of services, agents, employees, departments, and other related issues, the following features help you organize all your contracts, follow ups, services, agents information, and employees follow ups with these agents.

Features

  • Basic set up

    To organize and unify data entry of all contracts details and to gain rich reporting, Basic set up should be done on categories of services, spare parts, regions of agents, agents (customers), follow up results, employees, departments, and others.

  • Enter (new, modify, or delete) contract with all related information

    With very simple interface, you can enter new contract with customer, defining start and end dates of the contract, first and discounted prices of the contract, signature status, number of visits, and summary grid view about these assigned visits. From this interface also you can issue all needed reports related to these contracts.

  • Enter (new, modify, cancel) service or follow up request

    Another interface to enter new service or follow up request from customer, indicating type of service, type of charging (monthly, weekly, cash,..), date of request, employee assigned to follow up, date of closing, and result of follow up.

  • Reports are very rich

    With very simple and direct interface you can look up for whatever you need about customers, customer contracts, visits, follow ups, invoicing and payment types, and much more, all with option to specify from date to date. Six screens to issue very rich reports: visits grouped by region or date, request, services, and follow ups grouped by department, category of service, customer, or employee, and ordering by department, category, service, or date, and all needed and detailed reports about contracts.

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