ARSEL MOBILE APP

Through an open and competitive bid, Ministry of Transport and Communications in Qatar has chosen IDS to design and implement a series of social systems to improve the telecom services in the state of Qatar.

 

The project aims at giving the users the opportunity to report their feedback about the quality of the telecommunication services and coverage issues through a mobile application called ARSEL/أرسل.

 

The data gathered through the application will be submitted for analysis and the corresponding result will then be discussed with the telecom network.

 

The complaint flow directs users automatically to fill the required form according to the type of the complaint. In addition, upon reporting a problem the application notifies users if there are similar reported issues by other applicants based on GPS location. The users can also preview different problems of a nearby location through the available map in the application.

 

The project aims at giving the users the opportunity to report their feedback about the quality of the telecommunication services and coverage issues through the mobile application. The online map, online speed test and web interface are used to manage the reports and the online map content. The collected data from the users will be utilized for analysis and will eventually be utilized for the improvement of the quality of service.

  • Mobile Consumer Reporting Application that collects the consumer feedbacks on the telecommunications services and the quality of service in the state of Qatar.
  • Online Map located on ictQATAR’s website to show the received feedback through the mobile reporting application for the coverage complaints for specific areas.
  • Online Speed Test located on ictQATAR’s website permitting the consumers to test their internet speed and to deliver their feedback about the internet speed results to ictQATAR.
  • Web Interface to empower ictQATAR users to manage the reporting and other functions.

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