IMPLEMENTATION SPECIALIST

Published on 17/03/2021

Goal of Position:

Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings
Ensure project delivery and successful implementations in a timely manner

Requirements:

Qualifications:
- BS in Computer Science, MIS, CCE or related fields
Experience:
- 4 years of experience in implementing solutions in ERP and/or financial sector
- Skills: Experience in Web server, Web App, Windows App, Testing App, SQL Language, Crystal Report

Tasks and Duties:

Handle direct contact with clients after sale
Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
Perform implementation, setup and configuration tasks of VESTIO applications suite
Perform data migration
Perform data validation & reconciliation of migrated data with legacy systems
Communicate with clients throughout the software customization process to obtain feedback and approval
Create a specialized document for each client, detailing all customizations made
Provide customer training in Arabic and English and prepare training material
Follow up with clients after training to ensure optimal training results
Customize applications’ reports upon request
Respond to customer tickets and elaborate response (using screenshots and diagrams and scenarios)
Receive customer complaints calls and check if they can be resolved via phone
Visit clients to solve problems and complaints if the problem couldn’t be resolved online
Escalate problems to the development team in case of reported bugs
Support the QA department to create test scenarios when technical skills are needed
Help in products documentation
Solve problems and find workaround solutions promptly, respecting SLA terms

Salary:

1700 USD of which 50% is paid in fresh US Dollars and 50% in Lebanese pounds (1,500 L.L. rate)