TECHNICAL SUPPORT

Goal of Position: Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction. Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.

Requirements:

• Qualifications: BS or technical degree (BT/TS) in electrical, electronic, or computer field 
• Experience: 
  • Preferred two years of experience
• Skills: 
  • Web server 
  • Window server 
  • Network server 
  • SQL server 
  • Crystal Report 

Tasks and Duties:

• Technical Support  related to applications and installations
• Implementation  and setup and configuration  of the applications of VESTIO at clients site and at the company platform
• Data migration (legacy data) from existing system at the clients site
• Data validation & reconciliation with old systems of results post migration to the new system
• Provide training  (Arabic and English) for customers and determine the material needed for client training in coordination with management
• Follow up with clients after training to ensure optimal training results
• Communicate with clients even in off hours and during weekends  and following open hours
• Solve problems and finding workaround solution on the spot
• Respond to tickets and elaborate response
• Support QA for their scenarios when technical skills are needed
• Help in documentation of the products
• Handle direct contact with clients after sale
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
• Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
• Modify applications’ reports upon request