TECHNICAL SUPPORT

Goal of Position: Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction. Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.

Requirements:

  • Qualifications: BS or technical degree (BT/TS) in electrical, electronic, or computer field 
  • Experience: 
    • Preferred two years of experience
  • Skills: 
    • Web server 
    • Window server 
    • Network server 
    • SQL server 
    • Crystal Report 

Tasks and Duties:

  • Technical Support  related to applications and installations
  • Implementation  and setup and configuration  of the applications of VESTIO at clients site and at the company platform
  • Data migration (legacy data) from existing system at the clients site
  • Data validation & reconciliation with old systems of results post migration to the new system
  • Provide training  (Arabic and English) for customers and determine the material needed for client training in coordination with management
  • Follow up with clients after training to ensure optimal training results
  • Communicate with clients even in off hours and during weekends  and following open hours
  • Solve problems and finding workaround solution on the spot
  • Respond to tickets and elaborate response
  • Support QA for their scenarios when technical skills are needed
  • Help in documentation of the products
  • Handle direct contact with clients after sale
  • Receive customer complaints calls and check if they can be resolved via phone
  • Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
  • Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
  • Modify applications’ reports upon request
Back to Careers