Goal of Position: Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction. Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.
Requirements:
- Qualifications: BS or technical degree (BT/TS) in electrical, electronic, or computer field
- Experience:
- Preferred two years of experience
- Skills:
- Web server
- Window server
- Network server
- SQL server
- Crystal Report
Tasks and Duties:
- Technical Support related to applications and installations
- Implementation and setup and configuration of the applications of VESTIO at clients site and at the company platform
- Data migration (legacy data) from existing system at the clients site
- Data validation & reconciliation with old systems of results post migration to the new system
- Provide training (Arabic and English) for customers and determine the material needed for client training in coordination with management
- Follow up with clients after training to ensure optimal training results
- Communicate with clients even in off hours and during weekends and following open hours
- Solve problems and finding workaround solution on the spot
- Respond to tickets and elaborate response
- Support QA for their scenarios when technical skills are needed
- Help in documentation of the products
- Handle direct contact with clients after sale
- Receive customer complaints calls and check if they can be resolved via phone
- Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
- Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
- Modify applications’ reports upon request