Under a Long-Term Agreement (LTA) with UNICEF for Software and Mobile Development & Maintenance Services, IDS was engaged to enhance, support, and maintain the Nahno Volunteers Platform in Lebanon.

Originally implemented in Jordan, the platform was adapted and expanded to serve as Lebanon’s national volunteering platform, launched by UNICEF in collaboration with Ministry of Social Affairs.

The platform connects youth with volunteering opportunities across civil society, private sector, and public institutions, while enabling participation tracking, certification, and engagement analytics—contributing to a stronger culture of civic engagement.

IDS enhanced the existing web platform and developed a dedicated mobile application, ensuring a seamless and accessible experience for users.

Key Features

User Experience & Access

• Registration and login with OTP authentication

• Push notifications (mobile) and web notifications

Opportunities & Participation

• Search and apply for volunteering opportunities

• Participation tracking and engagement management

Certification & Recognition

• Automated certificate generation and printing

Reporting & Insights

• KPI tracking and dashboards

• Analytical reporting for platform performance

Scope of Work

Analysis & Planning

• Requirements gathering and system assessment

Design

• UX/UI architecture and user journey optimization

• Custom icon design and visual enhancements

Development

• Mobile application development (iOS & Android)

• API development and integration

• Enhancements and feature expansion for the web portal

Quality Assurance

• Testing and User Acceptance Testing (UAT)

Deployment & Security

• Hosting and securing the platform

Support & Continuous Improvement

• Ongoing maintenance for web and mobile applications

• Continuous feature enhancements and optimizations