13 Years of Partnership with NSSF- IT Outsourcing

Nssf Paertnership

31 Dec 2020

13 Years of Partnership with NSSF

IT Outsourcing Service



For 13 years, IDS dedicated an IT Outsourcing Team for The National Social Security Fund (NSSF) of Lebanon to provide NSSF with numerous services in the different fields of Software Applications, Operations, Infrastructure, and Training.

NSSF has almost 1,200 employees, 40 centers, affiliates 50,000 enterprises, covers more than 620,000 subscribers with about 840,000 beneficiaries.

IDS team was responsible for developing and supporting the NSSF applications in terms of development, deployment, debugging, modifications, and employees’ technical support.

Our team managed to integrate new applications into one web application built on N-Tier architecture with one centralized database. The new applications were built on state-of-the-art software engineering standards and extensive documentation was provided.


Below are the main benefits of the new system:

  • Reliable infrastructure and visualization
  • Clean database and data entry measures
  • Minimum human errors
  • Centralized control of the branches
  • Better services for the beneficiaries
  • Centralized Database (SQL server 2012) with international standards
  • Easiness of development of new applications and linking them to the central database
  • Existence of new security system with user’s authentication
  • Setting of a Disaster Recovery site,
  • Optimization of application response time
  • Enhancement of employee’s productivity in all branches
  • Integration with third parties:

                              - Link with Governmental institutions (MOF, MOL, MOJ, MOH)

                              - Link with Pharmacies, Labs, diagnostic centers

  • Readiness for Electronic services

                               - E- payment

                               - E-forms to send the application to NSSF for Companies registration, employee registration,                                   contributions and other services


Also, IDS provided:

  • Implementation of High Availability and Disaster Recovery plan
  • Training for about 1000 NSSF employees on all applications
  • An online solution for medical approvals
  • A plan with IT vision for the following 5 years 
  • A proposed study for online subscription liquidation


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